Dofort Global Trading
Website: dofortglobal.com
Last Updated: [Insert Date]
Overview
This Refund & Return Policy applies to all purchases made from dofortglobal.com, including online orders, offline corporate sales, bulk purchasing, and IT solutions provided by Dofort Global Trading.
By purchasing from us, you agree to the terms outlined below.
1. Return Eligibility
You may request a return if:
- You received a defective product
- You received a damaged product
- You received the wrong item
- Product is not as described
- Item has manufacturer defect
Returns must be requested within 3–7 days of delivery (depending on product type).
2. Non-Returnable Items
The following items are not eligible for return:
- Bulk orders and corporate deals (unless defective)
- Special order / sourced products
- Opened or used items
- Software licenses
- Clearance or discounted items
- Customized IT infrastructure solutions
- Products without original packaging
- Physical damage caused by customer
3. Return Conditions
To qualify for return:
- Product must be unused
- Original packaging must be intact
- All accessories must be included
- Serial number must match
- No physical damage
- Return approved by our support team
Returns without approval may not be accepted.
4. Refund Policy
Refunds are processed when:
- Returned product is inspected
- Product qualifies under return policy
- Approval is issued by our team
Refunds may be issued via:
- Bank transfer
- Original payment method
- Store credit (for corporate clients)
Refund processing time: 5–10 business days
5. Replacement Policy
We may offer replacement instead of refund if:
- Product is defective
- Wrong product delivered
- Item damaged during shipping
- Manufacturer defect
Replacement depends on stock availability.
If replacement is unavailable, refund will be issued.
6. Bulk Orders & Corporate Deals
For bulk and corporate purchases:
- Returns accepted only for defective items
- Quantity mismatch must be reported within 48 hours
- Special pricing orders may not be refundable
- Custom sourced products non-returnable
- Corporate agreements may override this policy
7. IT Solutions & Services Refund Policy
For IT services and solutions:
- Consultation fees non-refundable
- Installation services non-refundable once completed
- Project-based services follow contract terms
- Hardware used in deployment not returnable
- Custom IT infrastructure non-refundable
8. Damaged or Defective Items
If you receive a damaged item:
- Contact us within 48 hours
- Share photos/videos
- Provide order details
- Wait for approval
We will arrange replacement or refund.
9. Order Cancellation
Orders can be cancelled:
- Before shipping
- Before procurement (for sourced items)
- Before project initiation (IT services)
Orders cannot be cancelled:
- After shipping
- After procurement
- Bulk orders in process
- Custom sourcing orders
Cancellation fees may apply.
10. Shipping Charges
- Original shipping charges are non-refundable
- Return shipping paid by customer (unless defective)
- Bulk order shipping non-refundable
- International shipping non-refundable
11. International Orders
For international orders:
- Returns subject to approval
- Customer responsible for return shipping
- Customs fees not refundable
- Import duties not refundable
- Replacement may take additional time
12. Warranty Claims
Products under manufacturer warranty:
- Must be claimed through warranty process
- Repair or replacement per brand policy
- Warranty does not cover physical damage
- Warranty void if tampered
13. How to Request Return
To request return:
Email: info@dofortglobal.com
Provide:
- Order number
- Product name
- Issue description
- Photos/videos
- Contact details
Our team will respond within 24–48 hours.
14. Contact Information
Dofort Global Trading
Website: dofortglobal.com
Email: info@dofortglobal.com
Support: info@dofortglobal.com
This Refund & Return Policy applies to:
- Online IT product sales
- Offline corporate orders
- Bulk purchasing
- Corporate deals
- IT hardware supply
- Enterprise procurement
- IT infrastructure solutions
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at sales@dofortglobal.com for questions related to refunds and returns.
